Contact Us

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Our box office

Before contacting us regarding tickets or anything box office related, please check the event page for details on which box office provider the event is using. The contact details to that box office will be listed on the event page. We are currently transitioning to a new box office, so please do be patient with us during this time.

Refunds

Once a ticket is purchased, tickets cannot be exchanged or refunded. In the event of cancellation of an event, customers will be entitled to a full refund less transaction/refund processing costs.

Terms & Conditions

Hiring a venue

If you are interested in hiring one of our indoor or outdoor spaces, including those at venues such as the Town Hall, Colchester Castle or Charter Hall, find more information and contact us via the Colchester Venues website.

Colchester Venues