Charter Hall follows government and industry COVID-19 guidelines.
In line with government guidance, there is no mandatory requirement for face coverings to be worn or vaccine passports to be shown at events.
- We recommend customers to take lateral flow tests before attending any event
- While not mandatory, mask wearing is recommended
- Sanitation stations will be available
If your event has been postponed, 0ur Box Office will automatically re-issue tickets for the new date to the email address used to make the booking. If you cannot find these, please visit My Account – Colchester Events (colchester-events.co.uk) to download the latest version of your tickets. In extreme circumstances, if a refund is required, you will have 30 days to apply from the date the email was sent advising you of the new date.
In the event of cancellation of an event, customers will be entitled to a full refund less transaction/refund processing costs.
What to do if you have Covid or experiencing symptoms and can’t attend an event: https://www.gov.uk/guidance/people-with-symptoms-of-a-respiratory-infection-including-covid-19#what-to-do-if-you-have-symptoms-of-a-respiratory-infection-including-covid-19-and-have-not-taken-a-covid-19-test