Where is Your Box Office?
Our box office is located at Mercury Theatre, Balkerne Gate, CO1 1PT
Tickets for most of our events are sold online, or via the Mercury Theatre Ticket Office. Other ticket sellers and operators do provide a service to us so please check on events pages for individual booking information.
Our team is contactable Tuesday – Saturday, 10am – 8pm, Sunday 10am – 6pm during this time on 01206 573948 or at
tickets@mercurytheatre.co.uk
We are now working with another box office on some shows, Must Have Tickets. If the event is being sold via this box office it will be stated on the event page. Please note, they are online only.
If you have issues with ticketing, or would like to book accessible tickets please contact support@musthavetickets.co.uk
Can I Collect My Tickets At The Event?
Tickets cannot be collected at the event (unless specified). Tickets will be emailed for events (unless specified).
Events sold via Mercury Theatre, to download your tickets, please visit
My Account – Colchester Events (colchester-events.co.uk)
Do You Offer Concession Tickets?
Depending on the promoter of the event, concessions can be available – but it is not a standard rule for all events. Please visit the specific event page for more details.